Features:

E-CRM is the world's leading provider of customer relationship management (CRM) software for companies of all sizes. E-CRM easily adapts to any business environment by offering a more flexible, cost-effective alternative than proprietary applications’-CRM offers several deployment options, including on-demand, on-premise and appliance-based solutions to suit customers' security, integration and configuration needs.

CRM applications address four major functional areas. A CRM application integrates this information so companies have a complete view across these various activities.

• Marketing - Manage customer lists, identify prospects, create marketing campaigns, track success rates, capture leads for sales follow-up.
• Sales - Identify leads, manage sales opportunities and accounts, present product and quote information, forecast quota attainment.
• Customer Support - Handle customer cases, manage customer incidents, escalate customer issues.
• Collaboration - Manage activities and projects, share customer and product information, access third-party content.